Terms & Conditions

1. Introduction

Welcome to RADARR. Please look through and accept these terms and conditions of use and associated policies and notices

RADARR is an online platform that enables healthcare professionals and their patients to safely capture, manage and share sensitive medical images and data.

The following terms cover your legal rights and obligations. If you can’t agree to our Terms, then you can’t use RADARR

2. Joining and using RADARR

In this section we explain how to join and use RADARR

  1. You and RADARR: When we say “you” or “your”, we mean both you and any entity, company or organisation you’re authorised to represent. When we say “RADARR”, “we”, “our” or “us”, we’re talking about RADARR Ltd a registered limited company in England and Wales
  2. “Services” consist of all the services we provide now, or in the future, including our online and mobile software applications and products.
  3. Creating a subscription: When you create a “Subscription” to use our Services, whether paid for or otherwise, and accept these Terms, you become a “Subscriber”. If you’re the Subscriber, you’re the one responsible for managing your account and paying for your Subscription.
  4. People invited to use Radarr: An “Invited User” is a person other than the Subscriber who has been invited to use our Services through a Subscription. Invited Users include, but are not limited to, patients, healthcare professionals, employees and others who are asked to access our Services in order to securely view and/or access images and sensitive medical data that has been shared with them by the Subscriber. If you’re an Invited User, you must also accept these Terms to use our Services.
  5. User roles and access: As a Subscriber inviting others into a Subscription, you should understand the permissions you’re granting to Invited Users.
  6. The right to use our Services: Whether you’re a Subscriber or an Invited User, we grant you the right to use our Services (based on your Subscription type, your user role and the level of access you’ve been granted) for as long as the Subscriber continues to pay for the Subscription, until the Subscription is terminated, or – if you’re an Invited User – until your access is revoked.
  7. Subscriber role: As a Subscriber, you take responsibility for fully controlling how your Subscription is managed and who can access it.
  8. Rules: Whatever your role, when you use our Services you agree to follow the guidance issues by NHSX Bring your own device (BYOD) guidance - NHS Transformation Directorate (nhsx.nhs.uk)
  9. The information contained in the RADARR generated PDF may contain privileged and confidential information, including patient information protected by federal and state privacy laws. It is intended only for the use of the person it is sent to If you are not the intended recipient, you are hereby notified that any review, dissemination, distribution, or duplication of this communication is strictly prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message.
  10. Radarr will keep information safe in the cloud, how you use and distribute that information is entirely your responsibility and we recommend that you adhere to national standards and guidance in your region.
  11. Your responsibilities: You promise that you’ll keep your information (including a current email address) up to date. You’re responsible for providing true, accurate and complete information and for verifying the accuracy of any information that you use from our Services for your legal and compliance obligations. You’re also responsible for protecting your email password from getting stolen or misused.
  12. Data charges: You understand that your use of our Services may involve or require the transmission of significant amounts of data. You are solely responsible for all data charges that may be charged by your mobile operator, Internet service provider or that may otherwise arise from your use of our Services.
  13. Our ownership includes rights in the design, compilation and feel of our Services. It also includes rights in all copyrighted works, trademarks, designs, inventions, and other intellectual property. You agree not to copy, distribute, modify or make derivative works of any of our content or use any of our intellectual property rights in any way not expressly permitted by us.

3. Accepting these Terms

You must be of legal age to accept these Terms and enter into a binding agreement with us. If you do not agree to the Terms, do not use any of our Services. You can accept the Terms by checking a checkbox or clicking on a button indicating your acceptance of the Terms or by actually using our Services.

By using our Services, you confirm that you have the right, authority, and capacity to agree to and abide by these Terms and that you are not prohibited by law or otherwise from using our Services.

4. Payment and Pricing

Unless you’re subscribed to a free plan or in a free trial or other offer period you’ll need to pay for a Subscription based on the pricing of your selected plan. The pricing details and other terms of your Subscription are explained when you select your plan.

  1. Trial Subscriptions: When you first sign up or upgrade your Subscription to a Paid Plan, you may be offered a free trial, based on the Terms specified at the time. If you choose to continue using our Services after the trial, you’ll be billed when you add your billing details into our Services, explained in more detail in the Pricing Plan. If you choose not to continue using our Services following a trial, you may downgrade to our free plan or terminate your Subscription. If you opt to downgrade to our free plan you accept that you will be subject to applicable caps and restrictions that will result in a loss of functionality and possible loss of data.
  2. Non-NHS subscribers requires you to pay a monthly or annual Subscription fee based on your Subscription type. The “Pricing Plan” consists of the Subscription and Subscription Fees we offered you, including invoicing, payment, Auto-Renewal and cancellation terms. Fees are inclusive of VAT, unless stated otherwise, as reflected in the Pricing Plan.
  3. Taxes for your use of our services: You’re responsible for paying all other external fees and taxes associated with your use of our Services wherever levied.
  4. Importance of timely payments: In order to continue accessing our Services, you need to make timely payments based on the Pricing Plan you selected. To avoid delayed or missed payments, please make sure we have accurate payment information.

5. Patient data and legal compliance

Laws, regulations and professional standards impose obligations with respect to protection of patient privacy and confidentiality. These limit the ability of healthcare professionals, and persons acting on their behalf, to make use of and/or transmit sensitive patient data.

Our Services enable healthcare professionals to securely capture, store and share Patient Data in a GDPR compliant manner into a PDF, the professional is entirely responsible for how that data is used and must comply with local and national patient confidentiality requirements.

  1. Compliance representations and warranties: You represent and warrant that you will, at all times, comply with all applicable laws, regulations and professional standards directly or indirectly applicable to you that may now or in the future govern the gathering, use, transmission, processing, receipt, reporting, disclosure, maintenance and storage of Patient Data, and require all persons or entities under your direction or control to comply with such laws, including all applicable privacy laws and the privacy policies. You are at all times solely responsible for obtaining and maintaining all patient consents, if applicable, and all other legally necessary consents or permissions required or advisable to disclose, process, retrieve, transmit, and view the Patient Data that you transmit, store, or receive in connection with our Services and any third party site or service.
  2. RADARR disclaimer on Patient Data: To the extent permitted by law, we and third parties connected to us hereby expressly exclude:
    1. all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity;
    2. any responsibility for your use or misuse of Patient Data or other data, whether intentional or inadvertent, that is transmitted, monitored, stored or received while using our Services.
    3. any responsibility to make any determinations regarding your reporting or notification obligations arising from any use or misuse of Patient Data or other personal data; these determinations and your actions in response to such determinations remain your sole responsibility.
  3. Your representations, warranties, and obligations in this Section 6 survive termination of these Terms.
  4. Videos are stored for 14 days in the AWS infrastructure that puts strong safeguards in place to help protect patient confidentiality.  The data is stored in highly secure AWS data centres compliant with NHS digital data security and protection toolkit, International Organisationfor Standardisation (ISO 27001, 27017, 27019, 9001), Cyber essentials plus, GDPR 2018 and conforms to the  National Cyber Security Center Cloud security principles. You are wholly responsible for maintaining control over your content that is hosted on this infrastructure. Using AWS in the Context of NHS Cloud Security Guidance for NHS Trusts Adopting AWS Cloud Services - AWS Whitepaper (amazon.com)
  5. Guidance - AWS Whitepaper (amazon.com)

6. Liability and indemnity

This section is important as it outlines liability terms between us and both Subscribers and Invited Users, so we urge you to read it closely and in full.

  1. You indemnify us: You indemnify us against all losses, costs (including legal costs), expenses, demands or liability that we incur arising out of, or in connection with, a third-party claim against us relating to your use of our Services or any third-party product (except as far as we’re at fault).
  2. Disclaimer of warranties: Our services are made available to you on an “as is” basis. Subject to the consumer law terms in section 15.4, we disclaim all warranties, express or implied, including any implied warranties of non-infringement, merchantability and fitness for a particular purpose.
  3. Limitation of liability: Other than liability that we can’t exclude or limit by law, our liability to you in connection with our Services or these Terms, in contract, tort (including negligence) or otherwise, is limited as follows:
    1. We have no liability arising from your use of our Services for any loss of revenue or profit, loss of goodwill, loss of customers, loss of capital, loss of anticipated savings, legal, or compliance issues, damage to reputation, loss in connection with any other contract, or indirect, consequential, incidental, punitive, exemplary or special loss, damage or expense.
    2. You agree and warrant that your use of RADARR, and your user generated content will not infringe upon any and all rights of third parties, including but not limited to intellectual property rights, moral rights and privacy rights and, more specific, that such use will always be in conformity with all applicable laws and regulations and with the professional standards in respect of data protection and confidentiality.
    3. You hereby agree to defend, indemnify and hold harmless Radarr and the parties involved by Radarr for providing the Services to You from and against all damage, claims, costs, charges and expenses (including attorneys’ fees) arising out of Your use of the Platform.
    4. Radarr cannot guarantee that the App and the Services will always be available or will always work without any interruptions, errors or defects,
    5. Radarr is provided to You ‘as is’ and might contain defects. They are provided without warranty of any kind, without performance assurances or guarantees of any kind, and Your use is at Your sole risk. Radarr and affiliated parties do not make, and disclaim, any and all express or implied warranties, including implied warranties of condition, error-free or uninterrupted use, accuracy of data, merchantability, compatibility, interoperability, satisfactory quality, fitness for a particular purpose, non-infringement of third party rights or that any errors or defects in the Services will be corrected.
    6. Radarr at all times has the right, but can never be obliged, to update, to upgrade and/or to adapt the App and/or the Services, to change or remove data or information stored on the App or the Services.